Power Equipment Australasia

In every edition of P.E.A, as we profile successful, hard-working dealerships from across the country, we ask them multiple questions with an aim to understand their daily operations, their stories of success and struggles, the lessons learnt and more. This edition, we introduce you to the team at Stihl Shop in Ferntree Gully, VIC that have established a strong presence in the OPE market. Building relationships with customers and being there for them when they need them the most is their winning approach to customer satisfaction. Here’s getting to know the team and their mantra for success. ABOUT STIHL SHOP FERNTREE GULLY Established in July 1994, Stihl Shop Ferntree Gully is a family-owned business. With a combined 70+ years of experience in the outdoor power product field, the dealership is steered by Joe Spiteri and Ricky Vassallo who have extensive experience in the OPE industry. Today, whether it is sales, repairs or spares, Stihl Shop FTG is a one-stop shop. From home gardeners to the professional contractor, the dealership offers a wide range of outdoor power equipment to suit everyone as well as a dedicated workshop. They stock a large range of outdoor power products, including but not limited to brushcutters, chainsaws, mowers, hedge trimmers, ride-on tractors, leaf blowers and pressure washers. Some of the brands that they stock include Stihl, MTD, Cub Cadet, Masport, SupaSwift, Rover, Greenfield, Victa, Briggs and Stratton and Wolf Garten. Helping them run an efficient business is Biscount Software. A premier dealer management system, Biscount offers complete software solution covering Point of Sale, Accounting , Stock Control, Service Workshop and Marketing. BUSINESS: Stihl Shop Ferntree Gully PRINCIPALS: Joe Spiteri and Ricky Vassallo LOCATION: Upper Ferntree Gully, VIC WEBSITE: www.stihlshopftg.com.au DEALER PROFILE A fully equipped dealership, the Stihl Shop in Ferntree Gully, VIC boasts a strong customer connect that’s a result of their hard work and effective teamwork, reports JACKIE JOY Stihl Shop Ferntree Gully: Powering ahead with team effort